How to unblock my Airtel Thanks Wallet?

Estimated read time 3 min read

The Airtel Thanks app is meant to put the whole Airtel world in your palms. It caters to fulfilling all your recharging needs and goes beyond that. It has anything and everything on one single platform. It can be defined as a one-stop shop where Airtel customers can claim their rewards, do recharges, make online payments and manage all their Airtel connections from anywhere, anytime, at the click of a button.

Moreover, the application puts your bank account in your pocket and provides you with the freedom to make transactions in a matter of minutes. However, to use the app to make transitions, you’ll need a savings account with Airtel Payments Bank. If you already have one, then great, but if you want to get one, you can get it in a couple of minutes with just a fingerprint scan.

With BHIM UPI and Instant Money Transfer, sending and receiving money is extremely easy, and with Airtel Thanks, you don’t need to share sensitive information.

Now, if you have an Airtel Thanks wallet and want to know how to unlock it, this article is meant for you. Let’s get started!

Unlocking your Airtel Thanks Wallet


First, let us understand why your wallet is blocked. The Airtel Thanks Wallet could be blocked due to a variety of reasons. The major reason could be that the Airtel system detected a fraudulent transaction happening from your wallet. If the Airtel system detects multiple wallets being operated from a single IP address, it blocks your wallet.

Now, the question is what to do to get it unlocked.

So, in order to get your account unlocked, you need to write to Airtel at wecare@airtelbank.com from your Airtel Money registered email ID. Else, you can also call, Airtel customers dial in 400 or non-Airtel customers dial in 8800688006 from your registered mobile number. After informing them via call or email, your Airtel Thanks Wallet will be unlocked, and you’ll be able to make payments again.

How to set up your Airtel Thanks Wallet app for Android?


If you’re also struggling with activating your account, then we’ve got you covered.

  1. To get started, first download the Airtel Thanks app on your mobile phone. Now, open the app, switch to the ‘Pay’ tab and click on ‘Open an Airtel money wallet’.
  2. Now, fill in all the required details, and add a Government ID.
  3. Finally, provide the system with 10 digits mobile number that you want to register.
  4. Next, click on proceed. The system will generate an OTP on your provided number.
  5. Enter OTP, and voila! Your Airtel wallet is ready. Pay your bill and payment on time.

In conclusion, Airtel Thanks Wallet has multiple benefits. From paying bills to making transactions, you can do anything and everything in just a matter of seconds.

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